FAQ & Delivery Schedule

Where and when do you make deliveries?

We make deliveries on Wednesdays and Thursdays of each week, offering three different delivery routes (South, North & Local).

Our South Island Route includes communities between Ladysmith and Victoria, whereas our North Island Route includes communities between Parksville and Courtenay/Comox. Our Local route services all of Nanaimo. Delivery Days occur on the schedule below:




* Free Delivery for any order of $250 or more!

Do you offer a first-time customer discount?

Yes we do! First-time customers are offered a 10% Off discount code (COASTAL10) to be applied at checkout. Looking for a complimentary sample? Pop into one of the many retailers that stock our food or request to pick one up at our office in Nanaimo.

Do you offer a bulk discount for large orders?

We certainly do. Use the discount code RAW15 on any order of 5 x 20lb boxes (mix and match as you please). For anyone looking to make an order of 10 or more boxes, please reach out to us via email at coastalraw@gmail.com for wholesale pricing.

Is there an order cutoff time for delivery days?

Orders must be submitted by 4pm of the day prior to the delivery day to ensure your delivery is included into the route. Please email coastalraw@gmail.com if you've missed the cutoff time and are need a delivery, we will do our best to accommodate (no guarantees). 

Do you deliver to Saltspring Island?

Rick McConnell is our distributor on Saltspring Island and he handles orders directly. Shipments of Coastal Raw are made to SSI every 4-5 weeks, and Rick takes and fulfills orders via pick-up and delivery (check our calendar for the nearest shipment date). 

For questions or inquiries about ordering on SSI, please email Rick McConnell at zimplify@hotmail.com (prices on SSI are subject to a small premium)

Can I pick up my order? 

Yes! We offer contactless pick-up from our Home Office on weekdays from 9:00am-4:00pm. Send us an email with your order number in the subject, and let us know when you'd like to pick your order up and we'll have everything ready to go for the desired date and time.

Is your food thawed or frozen?

All our food is flash frozen after being prepped with fresh ingredients. We recommend thawing your portioned meals in the fridge 8-12 hours before feeding. Avoid defrosting food in the microwave, as this process can eliminate many of the beneficial properties associated with feeding raw food.

Can I cook the food?

Do not cook the food. Maximizing nutrition means keeping ingredients as whole and natural as possible. There is also ground-in bone in nearly all of our products, and the cooking process can make them brittle and sharp which can be extremely harmful to your dog.

How much should I feed my dog each day?

One rule of thumb is to feed 2-4% of the pet’s body weight. Smaller dogs will require a higher percentage of their body weight, while larger dogs will require a smaller percentage of their body weight.  The daily portion should be split between morning and night.

  • a 10 lb. dog will eat about 2 to 2-1/2 lbs. per week or about 10 lbs per month
  • a 25 lb. dog will eat about 5 lbs per week or about 20 lbs per month
  • a 50 lb. dog will eat about 8 lbs per week or about 32 lbs per month
  • a 75 lb. dog will eat about 10-1/2 lbs per week or about 42 lbs per month
  • a 100 lb. dog will eat about 13-1/2 lbs per week or about 54 lbs per month

For a full guideline on feeding amounts for your dog, check out our "The Benefits of Raw" page, here.

How should I transition my dog to raw food?

If your dog is new to raw food, transition slowly with multiple small meals/day. The complete transition can often be accomplished within a week; however, the key is to go slowly, as you would with any dietary change. Puppies can generally transition over the course of a few days, as they typically have a more flexible digestive systems than senior dogs. The older the dog, the longer you should take to transition to the new raw diet.

To start, we recommend fasting your dog for a half-full day prior to the first meal to ensure a good appetite, and then feed a small portion to start and go from there. If all is well, continue replacing a little bit of the original diet with the new raw diet.

Monitor your pet. If your pet experiences loose stools, wait until the stool is firm to continue the transition.

Can I feed my puppy raw food?

Most certainly! If you have a new puppy and you're wanting to get them started on a raw food diet, don't wait. Start cold turkey with a single protein option and feed 3-4% of their adult body weight (or 5-10% of their current weight) over 3-4 servings/day. Monitor their progress closely and adjust serving size and frequency as needed.

What is your return policy?

Due to the nature of our product being a fresh/frozen food item, we are unable to accept any returns/refunds once a product has left our possession. A returned product must be discarded as we have no way of ensuring the proper storage and handling of the food, therefore all sales are final once a delivery or pick-up has been made. We encourage new customers to accept our complimentary sample offer to try our product risk-free.

For any questions, please contact us via email at coastalraw@gmail.com